Program management provides management oversight of the fundamental metrics of complex projects and large customer programs. Beyond customer service Irvine Electronics’ program management function provides strategic and tactical coordination of customer programs.
At the tactical level the program manager facilitates weekly internal customer team meetings to assure that major programs remain on track. The weekly review includes an overview of weekly schedule performance, critical materials issues, key technical issues, and schedule challenges. Open CARs and any RMAs are tracked and comprehensive root cause analysis and corrective actions are ensured. A succinct summary of program status is provided to both IEI and its customer management teams. A customer team incorporates five core representatives from Purchasing , Production Planning or scheduling, Process Engineering, Production, and Customer Service.
At the strategic level there are two final tangible outcomes from the program management process. First, there are quarterly business reviews (QBR) between the customer management team and IEI management. The QBR measures the ongoing trend of service level performance demonstrating IEI’s success in actively managing all facets of customer programs. All QBRs conclude with a review and revision of open –action plans ensuring customer programs remain aligned with the appropriate priorities and focus.
Secondly, there is a continuously evolving development plan that aligns Irvine Electronics growth and ongoing capital investment and services development with the emerging needs of our OEM customer base. This plan may encompass new equipment selection, new process development, or revised staffing assessments. Ultimately the development plan demonstrates Irvine Electronics commitment to be a long-term partner rather than a temporary solution.